Direction of Unified Communication and its impact on your employees.Tweet
Although the technology has existed for years and a large number of enterprises have already put it into play, many companies are now exploring ways to enhance the capabilities to match today’s digital workplace. Among other things, they’re hoping to improve collaboration tools, social media, messaging capabilities and mobile interaction across a wide range of applications and situations. This change has been further brought to the fore front by the wide use of tablets, laptop computers and most notability Smartphones.
It used to be employees would be contacted by either a memo or a phone call. In today’s business world a phone call will go to a phone voice message and/or now a voice email. Also, it is possible that if the employee is out of the office that the employee will receive an instant text message on their Smartphone.
Communication in the workplace should be more powerful than personal communications tools, because the more we accomplish during our work day the more flexibility and freedom we enjoy in our personal lives. Luckily, unified communication suites seamlessly integrate voice, HD video, instant messaging, email integration and mobility and allows for these solutions to be fully accessible from any PC, Mac, desk phone, Smartphone or tablet.
A good example of unified communication is with videoconferencing.
This method of communication allows teams from different divisions within a company to collaborate on a project, to express ideas with one another in a visual format. They can have the use of white boards and other visual aids to demonstrate their objectives.
With the use of Smartphones and tablets the employee is no longer confined to a cubical in an office building. They have the freedom to communicate and have the ability to perform their jobs from anywhere with basically the same ease as if they were in the office.